Purify Every Sip:
Optimal Cat Hydration
Highlighted Features
When Cats Meet
Ghost Cat Water Fountain
I would love to share a shining review but unfortunately my whole experience has been bad with trying to get this fountain. When I ordered it, the fountain arrived shattered in pieces. So much so that FedEx put a sticker on the box warning me. The company replaced the order but they just ship in the product box showing what it is and apparently one of my neighbors wanted this and stole my package. PLEASE rethink your shipping materials to include better padding and also an inconspicuous outer container. I’m now out $60.
Dear Customer,
First and foremost, we sincerely apologize for the damage caused during shipping and for the frustration this has caused you. We are sorry to hear that FedEx’s handling of the package did not meet expectations.
The outer packaging was designed to highlight the fragility of the product and encourage careful handling, but unfortunately, it seems this still wasn’t enough to prevent the damage. Please rest assured that we are actively working with our shipping partners to improve the shipping process to avoid such issues in the future.
Additionally, we checked that the replacement fountain has been shipped on 6th already. If you haven’t received your replacement fountain yet, please don’t hesitate to contact us directly at service@happyandpolly.com, and we will ensure that it is promptly addressed.
We truly appreciate your feedback and patience.
Best regards,
Happy & Polly Team
I’ve had this fountain for over a year and have put up with it because it’s cute but it leaks no matter what I do. I can get it placed just right every once in a while, but my cat will touch or I’ll go to clean it and it’ll be months before I can get it lined up just perfectly so it doesn’t leak.
Dear Customer,
Thank you for reaching out and sharing your feedback. We’re sorry to hear about the issues you’ve experienced with your fountain, and we’re here to help.
Please start by ensuring that the black triangular suction cup is securely installed. Water leakage may also occur if the water pump pressure is too high, so we recommend adjusting the flow to a lower setting to see if this helps. For step-by-step guidance, you can refer to this video: https://www.youtube.com/watch?v=KQFldiVGrQ8.
If the issue persists, please feel free to contact us with a short video demonstrating the problem, and we’ll be glad to assist you further.
Thank you for your understanding and support.
Best regards,
Happy & Polly Team
Super cute fountain! I bought it a few months ago. I did have an issue with the pump for a bit not fully flowing. I reached out to the customer support and they helped me figure out the issue and now the fountain flows much better than it did before.
Super cute but it was sent with only a usb and no port to plug it in to.
Dear Customer,
Thank you for your feedback and for choosing our water fountain for your pet! We’re happy to hear that you like the product.
We apologize for any confusion regarding the contents of the package. While the product description does outline what’s included, we understand that this information might sometimes be missed.
Please note that the USB cable provided can be conveniently used with any standard USB power adapter, such as the one you might use for your phone charger. If you need any further assistance or have additional questions, our customer service team is always here to help.
Thank you again for your understanding and feedback. We appreciate your support and hope you continue to enjoy our product.
Best regards,
Happy & Polly Team
