Dear Customer,
Thank you for bringing your experience to our attention, and we apologize for the inconvenience you’ve encountered with the pump for your Ghost Cat Water Fountain.
We’re arranging to send you a new replacement pump right away. The typical lifespan of the pump is around 1-2 years with regular maintenance, but we understand that you've had issues much sooner than expected.
To help you extend the life of your pump, we will also be sending you a guide with tips and best practices. Please keep an eye on your inbox for this information.
We truly appreciate your patience and continued support. If you have any further concerns or need assistance, don’t hesitate to reach out to us.
Best regards,
Happy & Polly Team