Happy&Polly Product Warranty Policy
Welcome to Happy&Polly! We are committed to providing high-quality pet products and ensuring your satisfaction. This warranty policy applies to products purchased through the official Happy&Polly website and details the warranty coverage, applicable conditions, and exclusions.
1. Warranty Coverage
Happy&Polly offers a limited warranty covering product quality issues due to material or workmanship defects.
Warranty Period by Product Category
| Product Category | Warranty Period | Notes |
|---|---|---|
| Cat Water Fountain | 3 months | - |
| Cat Tree | 3 months | - |
| Cat Wall | 3 months | - |
| Cat Scratchers | 7 days | Inspect upon receipt (consumable item) |
| Cat Toys | 7 days | Inspect upon receipt (consumable item) |
| Cat Bowls & Dishes | 7 days | Inspect immediately to prevent cross-contamination |
| Cat Carriers & Travel | 7 days | Inspect immediately upon receipt |
| Cat Beds | 7 days | Inspect immediately upon receipt |
| Feeding Mats | 7 days | Inspect immediately upon receipt |
| Apparel | 7 days | Inspect immediately upon receipt |
| Cleaning & Tools | 7 days | Inspect immediately upon receipt |
Fountain Warranty
We guarantee our fountains are free from material and workmanship defects for the original purchaser. If a defect is found upon receipt and is not due to misuse, environmental conditions, or accidents, we will replace or repair the fountain or its components at no cost.
Pump Warranty
If the pump stops working within 3 months, we will replace it. Exclusions include:
- Power outages
- Running the pump without water
- Failure to clean the pump weekly
- Clogging due to excessive mineral content in water
Tip: If your water has high mineral content, use bottled water or soak the impeller in a 1 tbsp salt + 1 cup white vinegar solution once a month for 30 minutes.
Ceramic Basin Warranty
The ceramic basin is guaranteed not to leak for 3 months. If a leak occurs and is not caused by temperature changes or physical impact, we will replace it.
2. What the Warranty Covers
- Material or manufacturing defects, such as structural damage or severe deformation.
- Major damage during shipping (must be reported within 7 days with photos).
3. What the Warranty Does Not Cover
- Human-caused damage: misuse, abuse, disassembly, or modifications.
- Normal wear and tear: scratches, fading, pet-related damages.
- Accidental damage: drops, impacts, water exposure.
- Unauthorized repairs or modifications.
- Products not purchased directly from this website.
4. How to Request a Warranty Claim
-
Contact Customer Support via email or chat and provide:
- Order number
- Purchase date
- Photos/videos of the damaged product
- A brief description of the issue
-
Review & Processing:
- We will review your request within 5-7 business days.
- Possible solutions:
- Free replacement (if covered under warranty).
- Repair recommendations.
- Other reasonable compensation.
5. Disclaimer
This warranty only applies to products sold directly through the Happy&Polly online store and is valid for the original purchaser only.
Happy&Polly is not responsible for indirect damages caused by product failure, including but not limited to pet injuries, property damage, or financial loss.
Happy&Polly reserves the right to modify this policy at any time without prior notice.
If you have any questions, please contact our customer support team—we’re happy to help! 😊
