Dear Customer,
Thank you so much for your detailed feedback and for being a loyal customer over the past year. We're truly sorry to hear about the issues you've encountered with your fountain, especially considering how much both you and your cat have enjoyed it. We completely understand your frustration.
The performance of the fountain is something we take great pride in, it’s possible that the issue could be related to the pump or another component, and we would love the opportunity to work with you to find the best solution.
Our customer service team will be reaching out to you shortly to further discuss and arrange a resolution that ensures your fountain works as it should, either troubleshooting or arranging for additional replacements.
Thank you again for bringing this to our attention, and we look forward to resolving this for you.
Best regards,
Happy & Polly Team