Dear Customer,
We sincerely apologize for the issues you've encountered with your cat tree and the lack of communication you’ve experienced.
After reviewing the records associated with your order, we couldn't find any communication related to the issue you described, which may have been due to a technical glitch. To resolve this promptly, our customer service team will reach out to the email address linked to your order and also give you a call. If possible, could you please forward any previous communication, including photos or messages, to us? This will help us assess the situation and resolve it effectively for you.
We value your business and appreciate your understanding. Thank you for giving us the opportunity to make things right.
Best regards,
Happy & Polly Team