FAQs


Frequently Asked Questions

How can I contact Customer Services?
If you have any questions about our products or your order, you may contact our customer services team:
Please see Contact Us for more details regarding purpose of inquiries.

I want to know more about a product
Product FAQs can be found in the product page. Alternatively, you can contact us for more information.

Are other items going to be added to the happy&polly collection?
We will be adding more products to the collection on a continual basis, so please visit again for new product offerings.

Orders and Shipping

How long does delivery take?
Process time is about 1-3 business days.
Express shipping (DPD, DHL, UPS) 5-7 business days.
International shipping(Royal Mail, DPD, USPS) 10-15business days.

How much does delivery cost?
Currently we can ship to the USA,CA and the most of the EU countries.
International shipping---6USD
Express shipping--15USD
(Shipping fee would be changed if the package is really big like the cat tree and cat Scratcher bed)

What about customs duty or taxes?
If you choose Express shipping, the customs will be inclued in the shipping fee.
If you choose the international shipping, you need to pay the customs by yourselves.

What payment methods do you accept?
We accept Google Pay, Apple Pay, PayPal, VISA, MasterCard.

How do I amend my order or shipping information?
Once you have placed your order and completed your payment, your order will be sent to our warehouse and we will be unable to prevent your items being expedited to you. If you have any questions please contact us.

Once your order ships you will receive en email that will contain a tracking number. If you don't see this email please check your spam folder.

Where can i find my order number?
You can also find your tracking number and other order information by logging into your account. If you don't have an account you can click on Login in the top right corner of the home page on our website. From there click on Sign up.

Returns and refunds
What is your returns policy?
You must return the products in its original condition and original packaging within 14 days of delivery. Returns after this time will not be accepted. Please see our Returns & Refunds page for details. Returns will be at your own cost.

What is your refund policy?
If you are eligible for a refund we will proceed with the refund to your Paypal or original method of payment following our receipt of the returned product(s). Please see our Returns & Refunds for full details.

I received the wrong product.
We sincerely apologize for any inconvenience caused. Please contact us so that we can rectify this as swiftly as possible.

My product is faulty or has arrived damaged.
We sincerely apologize for any inconvenience caused. Please contact us so that we can help you further.