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Information

Processing time:
  • All domestic orders are processed within 1-3 business days. If we are experiencing a high volume of orders, shipments may be delayed,especially during the holidays. Please allow additional days in transit for delivery. We will notify you via email if there is a significant delay in your order.

Shipping time:

Domestic Warehouses:

  • 3-7 days for all Stocked Products.

Inernational Warehouses:

  • 5-12 days for all Expedited Shipping Orders.

  • 12-30 days for all Standard Shipping Orders.

You will receive an order confirmation upon purchase and then a shipping confirmation via text message and/or email with your tracking number once your order is processed. Please allow 1–2 days for processing time before tracking your package. You could also contact us via email for help.

Pre-order Orders:
  • All US Pre-order Items will take 1-3 months to arrive.

What are Happy & Polly's Shipping Options?

Free standard shipping

We offer FREE shipping with purchases over US$19.99. For orders below US$19.99, it will be charged a shipping fee. Shipping promotion is only valid for shipping addresses worldwide excluding remote areas.

United States
Shipping Methods Charges Areas Shipping Time
Free Standard Shipping Free on order over US$19.99 Most areas in United States 7-15 business days
Free international Shipping 12-20 business days
Standard Shipping $6 7-15 business days
Expedited Shipping $20 5-12 business days
Remote International Shipping $50 Outlying territories 12-20 business days

*Outlying territories are for Alaska, Guam, Hawaii, Marshall Islands, Northern Mariana Islands, Puerto Rico, U.S. Virgin Islands.

Australia
Shipping Methods Charges Areas Shipping Time
Free Standard Shipping Free on order over US$19.99 Most areas in Australia 7-15 business days
Free international Shipping 12-20 business days
Standard Shipping $6 Most areas in Australia 7-15 business days
Expedited Shipping $20 5-12 business days
Remote International Shipping $50 Northern Territory, Western Australia 12-20 business days
Other Areas

For other areas, the shipping price is calculated at checkout. If you have any problems, please contact our customer service.

Special Conditions

Oversized items

Oversized items, such as cat tree and cat furniture, could only be purchased in some areas of the United States, Australia or the United Kingdom, other areas need to inquire about shipping fee separately.

Products with batteries
Products: Feather Electric Cat Toy, Tumbler Electric Cat Toys, Smart Turntable Ball, USB Cat Toy with Feather, Electric Pet Clippers.
The United Kingdom, United States (59 of 62 states).
Shipping rates:
  • International Shipping: Extra $10

Holiday Shipping

Due to the holidays, shipping companies will usually have a high volume of shipping traffic. Shipping companies will require additional time to deliver. We will contact you via email if there is a significant delay in the shipment of your order.

What are duties and taxes and who pays them?

Import taxes are implemented by your local government to mostly (but not only) protect your local economy and regulate international trade.

Clearing customs and paying import taxes is the sole responsibility of the buyer/customer. Happy & Polly cannot be held responsible for customs procedures or if taxes of any kind are charged to you upon delivery of your purchase.

Please bear in mind that import taxes differ from shipping costs added to your order before you confirm your purchase. Import taxes do not go to Happy & Polly and are usually collected by the carrier on behalf of your local customs authorities.