Return & Refund

Hello. Need answers about our returns and refunds policy? You're in the right place.Due to the changing COVID-19 situation, find our most up-to-date delivery and returns information here.

Returns/ Exchange(if applicable)
Cats and dogs are not only pets to us, but also family and friends. For their health, please be optimistic about the color and size before placing an order.In order to be responsible for every lovely pet and avoid cross-infection, all products do not accept returns/exchange. Except for quality problems, returns are not accepted. Please understand.

Can I change my order?
Yes, as long as the item's not been dispatched. Just contact us and we'll change it for you.

Can I cancel my order?
Yes, as long as the item's not been dispatched. Just contact us and we'll cancel it and give you a full refund. It's as easy as that. Cancellations made after we've sent your item(s) will need to be made at the time of delivery – just contact us within 14 days. Once you've notified us, we'll let you know how to return it, or arrange for a collection. Once it gets back to us, you'll receive a full refund (including your initial delivery charge, but minus any return or collection costs).

What if the item's damaged when it arrives, or I was sent the wrong item?
It's important that you inspect your order on delivery, please check if it's in good condition. If you're not happy, Just contact us within 14 days of receiving your order, and we'll let you know how to return it.

Our quality team checks your items to make sure it's up to the very best standards before we send it to you. But if we've missed something or sent you the wrong thing, just let us know within 14 days. It really helps if you send us a few photos of the damage or any other issues. Our team will assess your complaint and let you know how to return the item. We'll either give you a full refund, or order you a replacement.
Please contact our Customer service at service@happyandpolly to get the return address.