Dear Customer,
Thank you for reaching out and sharing your feedback. We’re sorry to hear about the issues you’ve experienced with your fountain, and we’re here to help.
Please start by ensuring that the black triangular suction cup is securely installed. Water leakage may also occur if the water pump pressure is too high, so we recommend adjusting the flow to a lower setting to see if this helps. For step-by-step guidance, you can refer to this video: https://www.youtube.com/watch?v=KQFldiVGrQ8.
If the issue persists, please feel free to contact us with a short video demonstrating the problem, and we’ll be glad to assist you further.
Thank you for your understanding and support.
Best regards,
Happy & Polly Team