Unlock Boundless Joy for Your Feline Friend!
Catered to Every Stage
Cats' Play Havens
With countless cats' stamps of approval, you can be confident that your furry companion will love it too. Don't miss out on giving your furry friend the ultimate favorite they deserve!
3000+
97.5%
93%
A
Our cat loves it! It was easy to put together. We had one piece that the threads were messed up but we were able to order a replacement piece and just pay for shipping.
K
Great quality and easy to assemble! The cat loves here new perches.
P
Very easy to put together! Mostly with the videos! And very good quality!! Love it! My cats love it also! They both want to lay on the transparent bowl! 🤣 anyways amazing and gorgeous product !!
T
I love the appearance of this tree - it goes well in my mid century modern decor. My cats are less enthusiastic. I have two 9 pound tuxedo kittens and an 11 pound senior. They all like the lowest large round perch with the cushion. The kittens love the scratching posts. They will sometimes sit on the small round ledge. None of them like the bowl or the half round cradle bed. The crade bed is too small for the 9 pound cats to use as a bed. I have no idea who thought this would be appropriate for a Maine coon. My 11 pounder fills up the largest space. Aldo, the instructions weren’t great. What do I do with the loose round wood bead? What are the four black pads for? Do I just tie the toy onto the ring? A clip would have been much better. I emailed to ask these questions and in response they sent e a long you tube video that i can’t be bothered to watch. I regret buying this, but what’s done is done.
Dear Customer,
We truly appreciate your insights regarding your cats' experiences with the product. It's important for us to ensure that our designs cater to the needs of pets of all sizes, and we apologize for any disappointment you and your cats have faced with the cradle bed and bowl.
Regarding your questions about assembly and the extra parts, the loose round wood bead is used to attach the feather pendant, as shown in the product promotional images. You simply need to thread the string of the feather through the hole in the center of the round wood bead and secure it slightly. The four small black pads are designed to be adhered to the corners of the base for anti-slip purposes. If the cat tree is placed on a very smooth surface, you may want to use them; however, if it's on carpet or a rougher surface, they may not be necessary—it's all about your usage habits and preference.
If you have any further questions or concerns, please feel free to reach out to our customer service team. We're here to help and want to ensure you and your pets have the best experience possible.
Best regards,
Happy & Polly Team
