Unlock Boundless Joy for Your Feline Friend!
Velvet Comfort for Play & Rest
Sturdy Sisal for Free Scratching
As Seen On
Loved by lots of cats
Kind of hard to put together
Dear Customer,
Thank you for sharing your feedback with us. We’re sorry to hear you found the assembly process challenging.
To ensure the best experience, we recommend double-checking that all parts are included and that each screw is securely tightened. For additional guidance, you can refer to the assembly videos on our official YouTube account.
If you encounter further issues, please don’t hesitate to reach out to our customer service team. We’re more than happy to assist you!
Best regards,
Happy & Polly Team
My babies love the tree and is easy to assemble.
Easy to put together and super cute! 🥰
It was more work putting it together than I expected. The large flower with the leaf doesn’t fit together properly. That flower/leaf is wobbly. My cats use it but I don’t think the larger flower will hold up.
Dear Customer,
Thank you for sharing your feedback with us. We’re sorry to hear about the assembly difficulties and your concerns regarding the stability of your cat tree.
This model is designed to be one of the sturdiest in our collection. A wobbling issue could occur if some components are not properly secured during assembly. We recommend ensuring all parts are accounted for and that every screw is tightened securely.
If the issue persists after these adjustments, please don’t hesitate to contact our customer service team. We would be happy to collaborate with our technical team to identify and resolve the issue promptly.
We truly value your support and are committed to ensuring a positive experience for you and your furry friends.
Best regards,
Happy & Polly Team
