Dear Customer,
We’re truly sorry to hear about the trouble with your delivery, and we completely understand how disappointing this must have been, especially for such an exciting purchase.
Upon reviewing our records, we can confirm that we previously replied to your email already to confirm your shipping details, but it seems that message may not have reached you. We sincerely apologize for any confusion this may have caused.
Rest assured, our customer service team will be in touch with you again shortly. Please help double check your shipping information, we’ll gladly arrange a reshipment of your order.
We greatly appreciate your patience, and we’re committed to making this right.
Best regards,
Happy & Polly Team