Rainbow Waterproof Food Mat

Dear Customer,

Thank you for sharing your feedback!

To help with cleaning, we recommend trying the following methods:

1）White Vinegar Solution: For tougher stains, try using a 1:1 mixture of white vinegar and water. Gently blot the stain with this solution using a clean cloth, but please test it on a small area first to ensure it doesn't affect the product.

2）Baking Soda: Sprinkle a bit of baking soda over the stain, let it sit for a few minutes, then gently scrub with a soft brush or cloth. It should help lift organic stains.

3）Enzyme Cleaner: For food-related stains, an enzyme cleaner specifically made for stains from organic matter may be effective.

We recommend avoiding bleach, as it may damage the fabric or discolor the product. Additionally, please note that, after cleaning, please blot the area with a dry cloth and allow it to air dry.

We hope these tips help! If you continue to experience issues or have additional questions, please don’t hesitate to reach out to us. We’re here to assist and ensure your complete satisfaction.

Thank you again for your valuable feedback!

Warm regards,
Happy & Polly Team

Dear customer,

Thank you for your feedback regarding the mat you purchased. We noticed that your order was placed two years ago. Thank you for your interest in the product over the past two years.

Regarding the product issue, we totally understand your concern. However, please understand that it is normal that the graphics on the mat may show signs of wear, flaking, or discoloration after prolonged contact with water.

To extend the lifespan of the mat, we recommend wiping it dry with a clean cloth after your cat finishes eating or drinking. While frequent cleaning is not necessary, cleaning it once a day in this manner can help maintain its appearance and functionality for a longer period of time.

Thank you for your understanding and continued support.

Best regards,
Rose