Dear Customer,
We truly appreciate your insights regarding your cats' experiences with the product. It's important for us to ensure that our designs cater to the needs of pets of all sizes, and we apologize for any disappointment you and your cats have faced with the cradle bed and bowl.
Regarding your questions about assembly and the extra parts, the loose round wood bead is used to attach the feather pendant, as shown in the product promotional images. You simply need to thread the string of the feather through the hole in the center of the round wood bead and secure it slightly. The four small black pads are designed to be adhered to the corners of the base for anti-slip purposes. If the cat tree is placed on a very smooth surface, you may want to use them; however, if it's on carpet or a rougher surface, they may not be necessary—it's all about your usage habits and preference.
If you have any further questions or concerns, please feel free to reach out to our customer service team. We're here to help and want to ensure you and your pets have the best experience possible.
Best regards,
Happy & Polly Team