Dear Paul Rodriguez,
We apologize for any inconvenience you have experienced while trying to get a refund due to damaged parts.
Our records show that after you contacted our call department, we immediately sent an email to address your concerns. We have made several attempts to reach you, but unfortunately, we have not received any response. It is possible that our emails may have been directed to your spam folder or there might be an issue with your email service on receiving emails.
To ensure we can resolve this matter promptly, could you please provide an alternative email address or contact method? Our customer service team is committed to providing you with a perfect solution.
We appreciate your understanding and look forward to resolving this issue for you as soon as possible.
Best Regards,
Rose