35.2oz/1L Roman Column Cat Water Fountain
Shop with Confidence:
- The design concept of the Drinking Fountain comes from the Roman Column.
- Our Filter System balances PH value and purifies water quality.
- Our circulation filtration system can effectively filter floating impurities and ensure clean drinking water.
- Crafted from food-grade material, safe for kitties and puppies.
- Water Fountain*1
- Filter Replacement*1
- USB line*1
- The package does not contain a USB line.
*This data was obtained from manually measuring the product, it may be off by 1-2 INCH (2-3CM).
The package does not contain a USB plug.
*Note: When using for the first time, please rinse the filter box for 2 minutes to flush out the filter element impurities caused by collision.
Clean the Drinking Fountain Every 7 days.
The water doesn’t come out right and goes right onto the floor
Currently unusable. The pump is way too strong and even on its lowest setting it shoots straight out of the bowl. The motor is not the same one shown in the instructions video either. It’s like an extra usb that attaches? And it’s not mentioned in the instructions anywhere so we had to guess.
First time actually purchasing from here, and won’t be again. The fountains lid was cracked on arrival, but I thought for sure I could glue it and fix that. Well gluing the crack doesn’t help when the lid shape is off compared to the bowl shape, and becomes permanently stuck. It broke again in attempt to get the lid off. Not to mention the pump wasn’t strong and when I turned it up all the way it just shot all the water out of the bowl to the side completely.
I also had issues cancelling an item in my order, I never received the refund for that item. For a site that is as pricey as this one I’d had hoped for the best quality (plus everything is so cute!) but just do yourself a favor, do a little research to find the best option for your pet and your budget, and don’t worry about the cuteness. It’s pointless if the items don’t work.
We sincerely apologize for the inconvenience you've experienced with your purchase of the Roman Column Cat Water Fountain. We have sent you an email addressing your concerns and providing potential solutions. Please check your inbox and reply at your earliest convenience.
Based on your description, the Water Fountain arrived in a broken condition. The damage might have occurred due to the violent delivery. Could you please provide us with a picture or video that shows the situation you mentioned? This will allow us to identify the problem quickly and provide you with a resolution.
Rest assured, for canceled orders, Happy & Polly will initiate the refund process, and you can expect to receive your refund within 7-10 business days.
The water literally shot out of the bowl and would flood the area every time we plugged it in